Considerations for Migrating to SNAP for Existing ProScanner Owners

First, it's important to know that you do not have to upgrade your ProScanner.

Many facilities continue to use and love their ProScanner systems today.

However, more and more customers are choosing to move to SNAP because it offers a lower total cost of ownership, fewer support issues, and greater flexibility for their business. We simply want you to know that this option exists.

How Can a Tablet Replace an Entire ProScanner?

It's a fair question.

Think about your phone. Do you still use the phone you had 10 years ago?
Probably not.

Modern cameras are dramatically better than they were a decade ago. Combined with advances in computer vision, AI, and body-tracking technology, today's tablets can capture information that previously required specialized hardware.

SNAP uses modern software to track body shape, posture, hands, feet, and body measurements using only a compatible Android tablet.

The result is a system that delivers excellent scan quality without the dedicated hardware, shipping costs, or maintenance requirements of a traditional scanner.

Technology has changed. Body scanning has changed too.

Why Customers Are Switching

More Reliable

ProScanner relied on infrared depth cameras that could be be affected by lighting conditions, reflective surfaces, calibration issues, and aging hardware.

SNAP uses advanced computer vision instead.

Many customers who have switched to SNAP report experiencing fewer failed scans and less day-to-day troubleshooting than they did with older scanning hardware.

The result is:

Fewer scan interruptions
Less staff intervention
Better member experiences
More consistent operation

Mobile & Space Saving

A SNAP installation weighs about 2 pounds.

Benefits include:

Wall mount almost anywhere
Move between rooms
Take to events
Reclaim floor space

Many facilities appreciate getting valuable square footage back while maintaining a professional scan experience.

Less Hardware. Less Maintenance.

One of the biggest frustrations ProScanner owners reported over the years was dealing with hardware.

Repairs, shipping, replacement parts, and troubleshooting all take time away from your business.

SNAP eliminates dedicated scanner hardware entirely.

Because SNAP runs on a standard Android tablet, there are no specialized cameras, towers, or scanning components to maintain.

After launching SNAP, Fit3D support tickets decreased significantly as customers moved away from dedicated scanning hardware.

Less time troubleshooting means more time serving clients.

New Reports & Features

SNAP also includes new capabilities not available on many legacy systems:

Full-color body scans
Visceral fat estimates
Metabolic age reporting
Updated client reports
Enhanced progress tracking

What's Different?

1. No Built-In Scale

SNAP does not include an integrated scale.

Solution: Most facilities already have a digital scale available.

2. Avatars Don't Include Hair

SNAP intentionally removes hair from the body model.

Clients may appear bald in their avatar.

Good news: This has no impact on measurements or scan accuracy.

3. Evolution of the Physical Experience

The ProScanner created a unique visual presence in a facility. It looked neat.

SNAP is simpler & smaller – This will confuse some people on first glance.

Many businesses create a dedicated "Scan Zone" with signage, lighting, branding, or a wall-mounted tablet and find clients adapt very quickly.

In fact, many owners appreciate the cleaner setup and additional floor space.

The Bottom Line

If your ProScanner is working well, keep scanning.

But if you're looking for:

Lower ownership costs
No shipping delays
No specialized hardware repairs
Fewer support headaches
New reporting features
More flexibility
Month-to-month service

SNAP may be worth considering.

Our goal isn't to force anyone to upgrade. Our goal is simple: keep you scanning, keep your clients engaged, and make body composition tracking easier than ever.