Common SNAP Errors and Troubleshooting

If you are experiencing multiple scanning errors on your SNAP system, please refer to some of the common issues below to troubleshoot.

If your scans are consistently being marked as uploading or in progress, please try the troubleshooting steps below to address common issues. If you had a few scans not reach the completed phase, you can have the client scan again, ensuring they follow all instructions listed. 

• Check to ensure your tablet is in portrait orientation and that it is right side up with the camera lens at the top. (You will note that the charging port is on the bottom and the volume and power controls are on the right-hand side in the correct orientation.)

• Log in again to the app to scan, ensure that you or your client follows all steps as indicated on the screen.
  
  • Ensure that you rotate fully, following the countdown cues from the app
  • Once you have heard the ping from the app, click continue for the scan to be processed. This typically takes a few minutes
  • If an issue persists, you can email the Fit3D service team at service@fit3d.com for further assistance