File a Service Ticket

We are happy to help you with any of your service, support, or information needs.

To request anything from our service team, please email us at help@fit3d.com.

Some guidance to help us answer as quickly as possible:

1. Please use the subject line as an overview of your ticket.

2. In the body of your email, please include the following:

   1. Whether you are reaching out as a:
      1. Fit3D Customer (someone who owns the scanner)
      2. Fit3D User (someone who took a scan)
      3. Other (please explain)

   2. Which system you're using:

      1. SNAP or ProScanner

   3. The name and location of your facility
   4. What we can help you with.  Please be as specific as possible

Thank you and with this information, we'll be able to help you quite efficiently.