Fit3D ProScanner - End Of Life

Fit3D ProScanner End of Life (EOL) Notice

Overview

The Fit3D ProScanner has officially reached End of Life (EOL) as part of our transition to newer, more advanced technology. This decision allows us to focus on delivering a faster, more accurate, and easier-to-use experience through SNAP.

What End of Life Means

As of the EOL designation, the ProScanner will have limited support and no future development.

Here’s what you can expect:

• No new feature updates or product enhancements
• Limited technical support, focused primarily on software where possible
• No replacement parts for aging hardware
• No support for third-party repairs or modifications

Continued Use of ProScanner

If you currently own a ProScanner, you may continue using it as long as it remains operational.

Please note:

• A paid subscription is still required to operate the system
• Hardware performance may decline over time due to age and wear
• If a hardware issue occurs, it is not repairable due to no parts availability

Important Considerations

⚠️ Hardware Limitations

• Many units are now 4-10+ years old
• Replacement parts are unavailable
  
  

⚠️ Ownership & Transfers

• Fit3D does not manage or verify third-party sales
• Warranties do not transfer between owners
• A $500 activation fee is required to activate or reassign a unit

⚠️ System Constraints

• ProScanner requires Fit3D-approved hardware only
• External tablets, computers, or third-party components are not supported

Recommended Next Step: Transition to SNAP

We strongly recommend transitioning to SNAP, our latest scanning solution built from years of ProScanner data and customer feedback.

Why customers are upgrading:

• Higher scan accuracy and consistency
• Easier, app-based operation
• Faster setup with no bulky equipment
• Lower maintenance and long-term cost
• Higher scan success rates

Support & Assistance

Our team is here to help you:

• Maintain your current ProScanner (within support limits)
• Evaluate your upgrade options
• Transition smoothly to SNAP
  
  

Final Note

The ProScanner helped pioneer body scanning in the fitness industry, and we’re proud of the role it played. As technology evolves, SNAP represents the next step forward—designed to better support your business and your clients.