Why SNAP Has Virtually No Support or Maintenance Issues
With the launch of Fit3D SNAP, we fundamentally changed how 3D body scanning works — and eliminated nearly all of the support issues that came with older hardware-based systems.
⚙️ The Problem with Traditional 3D Scanners
Legacy 3D body scanners — including the Fit3D ProScanner, Styku, and ShapeScale — rely on multiple mechanical and sensor-based components to capture a scan. While effective, this older approach introduces several points of failure over time:
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Handles – can loosen, crack, or experience cable fatigue after repeated use.
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Turntables – rely on ball bearings and motors that wear down, often within 2–3 years of daily operation.
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Built-in weight scales – contain pressure sensors that can drift or fail, requiring recalibration or replacement.
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3D depth sensors – have a finite lifespan and are rated for a certain number of image captures before their optical precision declines.
This includes Intel RealSense 3D cameras, which are commonly used by other systems such as Styku. These sensors eventually degrade or become discontinued, creating long-term support and replacement challenges.
In our previous hardware model, these components were responsible for the majority of RMA (Return Merchandise Authorization) and maintenance-related support tickets.
🚀 How SNAP Solved It
SNAP eliminates all of these physical failure points by removing hardware dependency altogether.
Instead of a bulky scanner, SNAP runs on a standard Android tablet using AI-driven computer vision to perform a complete 3D body capture. There are:
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No mechanical parts
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No sensors that wear out
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No turntable bearings or internal scales to maintain
This innovation means no more RMAs, no downtime, and no dependency on discontinued sensor hardware.
✅ Real-World Impact
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Fewer support requests: The majority of SNAP users never need technical assistance.
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Zero downtime: With no moving parts or hardware to fail, operators stay fully operational.
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Higher reliability: SNAP consistently delivers better scan success rates than older turntable systems.
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Simplified operations: Owners can focus on clients and growth — not equipment repairs.