---
title: User Support and How To | Fit3D Help Center
description: Information and support on end-user questions such as editing profile, scan results, etc for the ProScanner and SNAP.
---

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1. [Fit3D Help Center](https://service.fit3d.com/knowledge)
2. [User Support and How To](https://service.fit3d.com/knowledge/user-support-and-how-to)

# User Support and How To

 Information and support on end-user questions such as editing profile, scan results, etc for the ProScanner and SNAP.

- [Contacting Fit3D Support](https://service.fit3d.com/knowledge/contacting-fit3d-support)

## How To

- [How to Change the Gender on an Account?](https://service.fit3d.com/knowledge/how-to-change-the-gender-on-an-account)
- [How to Update/Change your Email Address](https://service.fit3d.com/knowledge/how-to-update-your-email-address)
- [How to Download a .OBJ File](https://service.fit3d.com/knowledge/how-to-download-.obj-file)
- [How to Download Measurements](https://service.fit3d.com/knowledge/how-to-download-measurements)
- [How to Hide/Unhide a Scan](https://service.fit3d.com/knowledge/how-to-hide-unhide-a-scan)
- [How to Change the Language on your Dashboard](https://service.fit3d.com/knowledge/how-to-change-the-language-on-your-dashboard)
- [How do I Delete a Scan?](https://service.fit3d.com/knowledge/how-do-i-delete-or-hide-a-scan)
- [How to Manage and Edit your Fit3D profile](https://service.fit3d.com/knowledge/how-to-manage-your-fit3d-profile)
- [How do I log in? What is my username?](https://service.fit3d.com/knowledge/how-do-i-log-in)
- [How do I delete my Fit3D Account?](https://service.fit3d.com/knowledge/how-do-i-delete-my-fit3d-account)
- [How to Manage Access to your Fit3D Scans](https://service.fit3d.com/knowledge/3d-user-permissions-privacy)
- [How to Login via Scan Pin Code](https://service.fit3d.com/knowledge/how-to-login-via-scan-pin-code)
- [How do I find a Fit3D location near me?](https://service.fit3d.com/knowledge/how-do-i-find-a-fit3d-location-near-me)
- [How to Update your Height/Weight Data Manually](https://service.fit3d.com/knowledge/how-to-update-height/weight-data-manually)

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## User Support

- [Why don't my Wellness Metrics show up?](https://service.fit3d.com/knowledge/why-dont-my-wellness-metrics-show-up)
- [Incorrect Weight](https://service.fit3d.com/knowledge/incorrect-weight)
- [Considerations for Buying a Used Fit3D ProScanner Unit](https://service.fit3d.com/knowledge/used-v4-units)
- [Phone Number for Fit3D Support?](https://service.fit3d.com/knowledge/fit3d-support-phone-number)
- [How to Sign Up for a Fit3D Account](https://service.fit3d.com/knowledge/how-to-sign-up-fit3d-account)
- [How to Reset your Password](https://service.fit3d.com/knowledge/how-to-reset-your-password)
- [Scan Status](https://service.fit3d.com/knowledge/scan-status)

See less ▼

- [SNAP Launch Lab](https://service.fit3d.com/knowledge/snap-launch-lab)
- [SNAP by Fit3D Support & Help Articles](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#main-content)

    - [Technical Requirements](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#technical-requirements)
    - [Operating Tips](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#operating-tips)
    - [Purchasing & Installation](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#purchasing-installation)
    - [Accuracy](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#accuracy)
    - [Onboarding Checklist](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles#onboarding-checklist)
- [User Support and How To](https://service.fit3d.com/knowledge/user-support-and-how-to#main-content)

    - [How To](https://service.fit3d.com/knowledge/user-support-and-how-to#how-to)
    - [User Support](https://service.fit3d.com/knowledge/user-support-and-how-to#user-support)
- [Scan Results & Measurements FAQ](https://service.fit3d.com/knowledge/scan-results-measurements-faq#main-content)

    - [Reviewing Scans](https://service.fit3d.com/knowledge/scan-results-measurements-faq#reviewing-scans)
    - [Wellness and Measurements](https://service.fit3d.com/knowledge/scan-results-measurements-faq#wellness-and-measurements)
- [ProScanner FAQ](https://service.fit3d.com/knowledge/proscanner-faq#main-content)

    - [Hardware Troubleshooting](https://service.fit3d.com/knowledge/proscanner-faq#hardware-troubleshooting)
    - [Reviewing Scans](https://service.fit3d.com/knowledge/proscanner-faq#reviewing-scans)
    - [General Maintenance](https://service.fit3d.com/knowledge/proscanner-faq#general-maintenance)
- [ARCHIVE](https://service.fit3d.com/knowledge/archive)

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