---
title: Contacting Fit3D Support
description: Below you will find more information about how to contact Fit3D support
---

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# Contacting Fit3D Support

## Below you will find more information about how to contact Fit3D support

If you’re a Fit3D customer or user, we want to make sure you can get the answers you need quickly and easily.

You can always email us directly at **help@fit3d.com** — our support team is ready to help.

We also offer **phone support**, but not as a first touch point. To avoid endless phone tag and to ensure you get the right level of care, we schedule phone calls after we’ve reviewed your issue.

Here’s how you can get started:

### 1. Use Our Knowledge Base

Search for specific keywords or browse by category to find detailed answers.

- **Facility Support & Troubleshooting** – Perfect for ProScanner owners or gym operators looking for setup and maintenance help.
- **User Support & How-To** – Ideal for end users who have taken a scan or have general usage questions.

### 2. Submit a Chat

Use the **chatbot widget** in the bottom-right corner of the screen to start a conversation with the Fit3D chatbot for quick answers to common questions.

The easiest way to contact us is to email us at **help@fit3d.com**.  We'll get back to you within our SLAs during normal business hours. 

***We usually respond to people within 1-2 business hours*** – so if it's taking longer than that, likely some part of the process isn't working so please submit a new ticket using the link above. 

This helps us classify and address your issue as quickly as possible — and if needed, we’ll schedule a phone call from there.

**Note 2:** Fit3D does not have an inbound support telephone line. However, if you submit an email, we'll get back to you quickly, and can schedule time if needed. 

This helps us avoid "phone tag" and route your ticket to the right team member. 

 

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