1. Fit3D Help Center
  2. User Support and How To

Contacting Fit3D Support

Below you will find more information about how to contact Fit3D support

If you are a Fit3D customer or user, there are a few ways that you can get answers to your questions or get in touch with our support team. Please note that support provided by Fit3D is ticketing/chat based.

1- Utilize this knowledge base. You can look up specific keywords to find what you are looking for or browse via category. 

  • For people who own Fit3D ProScanners or run a gym, you will find a lot of troubleshooting help in the "Facility Support and Troubleshooting" category.
  • For end users who have taken a scan or have questions, you will find the "User Support and How To" section most helpful.

2- Submit a support ticket or utilize the chatbot widget on the bottom right-hand corner of the screen.

Please note that currently, Fit3D does not have an inbound support telephone line.