Contacting Fit3D Support

If you’re a Fit3D customer or user, we want to make sure you can get the answers you need quickly and easily.

You can always email us directly at help@fit3d.com — our support team is ready to help.

We also offer phone support, but not as a first touch point. To avoid endless phone tag and to ensure you get the right level of care, we schedule phone calls after we’ve reviewed your issue.

Here’s how you can get started:

1. Use Our Knowledge Base

Search for specific keywords or browse by category to find detailed answers.

• Facility Support & Troubleshooting – Perfect for ProScanner owners or gym operators looking for setup and maintenance help.

• User Support & How-To – Ideal for end users who have taken a scan or have general usage questions.

2. Submit a Chat

Use the chatbot widget in the bottom-right corner of the screen to start a conversation with the Fit3D chatbot for quick answers to common questions.

The easiest way to contact us is to email us at help@fit3d.com.  We'll get back to you within our SLAs during normal business hours. 

We usually respond to people within 1-2 business hours – so if it's taking longer than that, likely some part of the process isn't working so please submit a new ticket using the link above. 

This helps us classify and address your issue as quickly as possible — and if needed, we’ll schedule a phone call from there.