Below you will find more information about how to contact Fit3D support
If you’re a Fit3D customer or user, we want to make sure you can get the answers you need quickly and easily.
You can always email us directly at service@fit3d.com — our support team is ready to help.
We also offer phone support, but not as a first touch point. To avoid endless phone tag and to ensure you get the right level of care, we schedule phone calls after we’ve reviewed your issue.
Here’s how you can get started:
1. Use Our Knowledge Base
Search for specific keywords or browse by category to find detailed answers.
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Facility Support & Troubleshooting – Perfect for ProScanner owners or gym operators looking for setup and maintenance help.
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User Support & How-To – Ideal for end users who have taken a scan or have general usage questions.
2. Submit a Support Ticket
Use the chatbot widget in the bottom-right corner of the screen to start a conversation, or submit a support ticket online.
The Easiest way to contact us is to email us at service@fit3d.com OR you can file a Support Ticket at www.fit3d.com/ticket. Both these go to the same place, and we'll get back to you within our SLAs during normal business hours.
We usually respond to people within 1-2 business hours – so if it's taking longer than that, likely some part of the process isn't working so please submit a new ticket using the link above.
Note: If reply to an older ticket that is closed, we might not see it based on the system settings. The best thing to do is to open up a new ticket using the process above.
This helps us classify and address your issue as quickly as possible — and if needed, we’ll schedule a phone call from there.
Note 2: Fit3D does not have an inbound support telephone line. However, if you submit a ticket, we'll get back to you quickly, and can schedule time if needed.
This helps us avoid "phone tag" and route your ticket to the right team member.