Hardware Connection Error Video

If your ProScanner unit shows a red X mark for the hardware connection, please follow the steps below to troubleshoot

To begin troubleshooting any hardware errors on your ProScanner, please refer to this Hardware Error Troubleshooting video.


Please note that during the course of this video, you will be prompted to provide our team with photos/videos as you go along. You will need to submit a request to our Support Team at support.fit3d.com with the evidence requested in the video if the troubleshooting video does not resolve the issue.