---
title: Can I use my own tablet/PC?
description: Fit3D provides hardware with software pre-installed. You cannot use your own device.
---

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2. [ProScanner FAQ](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en)
3. [Hardware Troubleshooting](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en#hardware-troubleshooting)

# Can I use my own tablet/PC?

## No, the Fit3D ProScanner will only work with Fit3D certified devices.

Unfortunately, you can only use laptops and tablets that are provided by Fit3D as we provide tablet PCs with Fit3D software preinstalled.

 

You cannot use your own laptops/tablets because we specially image each laptop with many pieces of software that are necessary for operating the ProScanner. If there is a need for a replacement tablet, you will need to contact us directly for a replacement. The same would apply to an older version of Fit3D where we would have to provide you a replacement laptop or you might have the option to upgrade to a tablet. 

If you are having an issue with damage or software issues on your tablet, please submit a support ticket for the next steps.

- [SNAP Launch Lab](https://service.fit3d.com/knowledge/snap-launch-lab?hsLang=en)
- [SNAP by Fit3D Support & Help Articles](https://service.fit3d.com/knowledge/snap-by-fit3d-support-help-articles?hsLang=en#main-content)

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    - [Reviewing Scans](https://service.fit3d.com/knowledge/scan-results-measurements-faq?hsLang=en#reviewing-scans)
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- [ProScanner FAQ](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en#main-content)

    - [Hardware Troubleshooting](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en#hardware-troubleshooting)
    - [Reviewing Scans](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en#reviewing-scans)
    - [General Maintenance](https://service.fit3d.com/knowledge/proscanner-faq?hsLang=en#general-maintenance)
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