Missing Body Composition Metrics in Scan Results

Circumference measurements show up but no body fat, BSR, or other wellness metrics available.

If you have taken a 3D body scan with Fit3D and noticed that some of the data is missing, don't worry; we're here to help you understand why this might have occurred and how to resolve it.


Possible Cause:
In most cases, when you have a 3D image with circumference measurements but no body composition metrics, it's likely that one or more measurements were not able to be captured accurately during the scan process.

Common Scenarios:

  1. Hidden Neck: If you have long hair tied up in a ponytail (commonly seen in women) it may obscure the view of your neck during the scan. Since accurate neck measurements are crucial for body composition data, this could lead to missing information.

  2. Touching Thighs: If your thighs are touching during the scan, it can be challenging to obtain precise measurements. This is a common issue for individuals with narrower stances or closely positioned thighs. 

Steps to Resolve the Issue:
To ensure you get a complete and accurate 3D body scan, here are some steps you can follow:

  1. Adjustments: If you have long hair, put it "up" in a bun versus a ponytail.  Your neck must be visible during the scan. For individuals with thigh touch, try to maintain a slightly wider stance to allow for clear measurements.

  2. Follow Scan Guidelines: Make sure you follow the scan guidelines provided by Fit3D carefully. These guidelines are designed to help you achieve the most accurate results possible.

  3. Re-scan: After making the necessary adjustments and ensuring you adhere to the scan guidelines, it's recommended to perform another scan. This should help eliminate the issue, and you should see complete data on your next scan.

If you do find that one or more of your measurements have been reported as zero, you'll need to try to scan again to gather a good set of data.

By making these adjustments and following our guidelines, you can ensure that your next 3D body scan provides you with comprehensive and precise data. If you continue to experience issues or have further questions, please don't hesitate to reach out to our customer support team for assistance. We're here to help you make the most of your Fit3D experience!