Sensor Connection Error - Step 2 - All Versions

Please follow the steps in the Control Module and Sensor Testing Video to troubleshoot sensor connection errors for V4, V5, and V6 systems.


In order to proceed with troubleshooting your ProScanner, please refer to this Control Module and Sensor Testing Video. 


Please note that this video will require testing from you, recorded on the Visual Guide PDF provided in the description section of the link.


Please note that there are different guides based on which version of the scanner you have. If you do not know which version ProScanner please follow these steps to check.

  • V4 ProScanner - Testing for Primesense Sensors
  • V5 ProScanner - Testing for Occipital Sensors
  • V6 ProScanner - Testing for Astra Orrbec Sensors

Once the testing is complete, please submit a request to our team at with a photo of your findings, so that our team may advise you on the next steps.