Sensor Connection Error - Step 1 - V6 Astra Orrbec Sensors

Please begin by Power Cycling your ProScanner.


Be sure to follow the instructions in the order listed, not skipping any steps:

Once the tablet has restarted:

  1. Press and hold the Windows menu at the bottom left
  2. This will bring up a menu where you can select "Search." Search for "Device Manager" and click on the Device Manager to access the menu you will see on the next screen.
  3. You'll see a menu that looks like this:

4. Find "Cameras" and expand that folder (as displayed above).

You should see a combination of six line items including:

  • 3 Orrbec Astra Depth
  • 3 Orrbec Astra IR

Be sure to share a picture of this screen with the Fit3D so that we may assist with next steps!



If you do not see those 6 line items, please proceed to Sensor Connection Error 2 to continue troubleshooting.