Troubleshooting help if turntable is not spinning/rotating properly.
Please refer to this Turntable Not Spinning Video. This video has several sets of instructions for you to troubleshoot the issue. Please note that once your issue is resolved you can stop, if not, you can move on to the next step in the video.
If these steps do not resolve the issue, please submit a ticket and be sure to provide us with pictures/videos of your ProScanner as requested in the video instructions.