Please follow the steps below to send our team information about your turntable won't stop spinning issue.
We need to take a look to see if the issue is with your control module, your turntable, or potentially both. To do this, please follow these steps below:
- Power off the scanner (unplug the power cord)
- Step behind the scanner and take a video of the following:
- Powering on the scanner (plug it back in)
- Make sure you are recording with both the lights on the back of the tower and the turntable in view
- Record at least 2-3 turns of the turntable
- Once the video is complete, please power off the scanner again
- Send the video over to Fit3D team for review