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SNAP vs. ProScanner: Why Fit3D Moved On To SNAP and What It Means for You

Considerations for buying a used Fit3D ProScanner unit on via third party sites. Why Fit3D moved on to SNAP—and what It means for you

SNAP vs. ProScanner: What You Need to Know 

If you’re deciding between a legacy ProScanner—especially a used unit—and the newer SNAP system, here’s a quick breakdown to help you make the right call.

Why Fit3D Transitioned to SNAP

SNAP isn’t just a newer product—it’s a complete evolution of the ProScanner, built using years of real customer data and feedback. SNAP by Fit3D is a SaaS product offered by Fit3D to replace the old ProScanner hardware system.

Key improvements with SNAP:

  • Higher accuracy: More consistent and reliable scan results when guidelines are followed
  • Better technology: Upgraded cameras with higher resolution
  • Simpler operation: Easier for staff and clients, leading to more successful scans
  • Higher scan success rate: Fewer failed or incomplete scans
  • Lower cost of ownership: Minimal maintenance and fewer hardware dependencies
  • Faster deployment: App-based system—no bulky hardware or shipping required

What this means for your business:
You get a faster, easier, and more scalable solution that drives more consistent usage and better client experiences.

 

SNAP is the recommended path forward for businesses that want:

  • Reliable, accurate scans

  • A smoother client experience

  • Lower operational overhead

  • Faster time to value

  • No downtime due to hardware issues

Important Considerations with ProScanner (Especially Used Units)

While ProScanner was foundational, it comes with growing limitations—particularly if purchased secondhand.

⚠️ Ownership & Activation

  • Fit3D does not manage or verify third-party sales (e.g., Craigslist, Facebook Marketplace)
  • Warranties do not transfer to new owners
  • A $500 activation fee is required to connect the unit to Fit3D servers

⚠️ Aging Hardware Risks

  • Fit3D no longer produces or issues replacement parts on the ProScanner
  • Improper transport can damage calibration and performance
  • Fit3D cannot guarantee the quality or condition of used machines

⚠️ Operational Limitations

  • A paid subscription is still required to operate the system
  • You cannot use your own tablet or computer
  • Fit3D does not support third-party parts or modifications

⚠️ Support Limitations

  • Fit3D can assist with software setup and onboarding
  • Hardware issues may not be resolvable