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ProScanner FAQ
ProScanner hardware is no longer supported by FIt3D. We will do our best to troubleshoot any problems you may have, but most customers have transitioned to SNAP by Fit3D (our 3D body scanning app)
Hardware Troubleshooting
- How to Power Cycle your ProScanner
- How to find my ProScanner Version
- Tablet Won't Power On
- Red Status "Searching" Error
- Sensor Connection Error - Step 1 - V4 PrimeSense Sensors
- Sensor Connection Error - Step 1 - V5 Occipital Sensors
- Sensor Connection Error - Step 1 - V6 Astra Orrbec Sensors
- Sensor Connection Error - Step 2 - All Versions
- Hardware Connection Error Video
- Sensor Connection Error - V5 Occipital Sensor Calibration
- Weight Scale Data Validation
- Turntable Not Spinning/Rotating
- Can I use my own tablet/PC?
- Turntable Won't Stop Spinning
- Scanner Code/Scanner ID
- How to Find Scanner Code